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"Broadband, the internet, networked applications and ICT services are a vital driver for our future prosperity", noted Conroy, adding that,  ‘They fuel creativity, invention and innovation. They encourage entrepreneurial activity and create opportunities for new business models. And they help build connections between individuals and communities".

However he stressed that "In balancing the needs of industry and consumers, the Australian Government has put a range of activities and policies in place that empower consumers in this rapidly changing environment".

"We support self-regulation, which has delivered consumer benefits in the form of innovation and competition and the development of industry codes of practice.

"This self-regulation is underpinned by strong consumer safeguards put in place by Government and our willingness to act when required to ensure the continued protection of consumers", said Senator Conroy.
But, he noted,  "…industry needs to do more. Industry members need to take greater responsibility for ensuring compliance with self-regulatory codes and deal with consumer complaints promptly".

Otherwise, said Conroy, "The Government would then have little choice but to consider a more interventionist approach".

"Just like any other business, a sustainable telecommunications industry relies on maintaining a healthy relationship with consumers", he added.