The Australia Communications and Media Authority (ACMA) yesterday issued the direction after an investigation of Dodo's compliance with the Australian Communication Industry Forum's Complains Handling and Billing Codes was ordered by the Telecommunications Industry Ombudsman (TIO).

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The TIO was particularly concerned about the rising complains it was receiving about Dodo's complaints handling policies at the time.

According to the ACMA chairman, Chris Chapman, Dodo's complains service was not up to scratch when compared with competing telcos.

"In directing Dodo to comply with the codes, ACMA is using its formal enforcement powers in order to ensure that customers of Dodo are offered the same level of consumer protection as customers of other telecommunications providers," he said.
"Failure to comply with the direction may attract civil penalties."

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