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  Govt Rules Telstra Must Delay CDMA Cut-off

By Sarah Falson | Sunday | 2008-01-20

The government has ruled that Telstra’s outgoing CDMA network will continue to operate for an extra three months beyond its original cut-off date, due to reports that customers are experiencing "issues" with Next G – the network which will be replacing the outdated model -- in terms of not fully understanding either the equipment or the means in which they can make the transition to the new network.

The minister for broadband, communications and the digital economy was responsible for urging Telstra to extend the changeover, with Telstra country wide group managing director, Geoff Booth, announcing on Friday that his company would ‘re-commit' itself to working with the unsatisfied customers until 28 April 2008.


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According to Booth, Telstra was confident it could meet its original deadline of 28 January for the migration of CDMA customers, however the minister "has made a different assessment."

Telstra does not name the nature of its "customer issues" however the telco distributed a press notice last week meant to educate CDMA customers about the steps they need to follow to migrate to the Next G service.

"Despite our repeated attempts to alert customers about the impending CDMA network closure through multiple letters, text messages and phone calls, we're concerned that some people may still not realise they are on the CDMA network," said Telstra country wide director, Gary Goldsworthy, in the notice.

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