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NEWS SECTIONS / TECHNOLOGY

Jobs To Go, Software Key As IAG Standardises On ClaimCentre

By Computer Daily News | Friday | 09/12/2016

Insurer IAG has announced plans to slash its headcount and consolidate its core claims and policy handing units from 32 platforms to two, as it seeks to cut costs by at least $250 million a year.

"The world has got tougher but we still see considerable opportunities," CEO Peter Harmer told investors meeting in Sydney. "All of this combined will generate significant savings," Harmer said.

The planned "digital transformation" would see the company consolidate its core claims and policy handing units from 32 platforms to two, and standardise on the GuideWire ClaimCentre software for its core claims platform, Harmer said.

IAG introduced ClaimCentre to its CGU division in 2010, and later inherited the software as part of its June 2014 acquisition of Lumley Insurance. COO Michael Milliner said IAG now plans to extend the software to the remaining parts of its business across A/NZ in order to centralise onto a single platform by June 2018.

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